SUPPORT
Get help with your PosBytz account
Find answers in our help center, check system status, or reach our support team directly.
Help Center
Our Help Center has guides, tutorials, and video walkthroughs covering every PosBytz feature — from setting up your first outlet to configuring multi-location inventory.
System Status
Check real-time service availability and subscribe to incident notifications.
Contact Support Directly
If you can't find your answer in the Help Center, email our support team at support@posbytz.com. Include your account email and a description of the issue.
Response Times
- Lite plan: Email support, response within 24 business hours
- Plus plan: Priority email and chat, response within 8 business hours
- Premium plan: Phone and chat, response within 4 business hours
- Enterprise plan: Dedicated account manager, 24/7 critical issue support
Escalation
If your issue isn't resolved within the expected timeframe, reply to the support ticket email with "ESCALATE" in the subject line. This routes your case to a senior support engineer.
Can't find what you need?
Our support team is available Sunday–Thursday, 9 AM – 6 PM GST.